FAQ
Services
We specializes in tailor-made event and workshop services.
Yes! We are happy to provide nature and art gifts for wedding gifts and decorations, including bridal bouquets, boutonnieres, corsages, and beyond.We primarily work off of what’s currently available on our website, but are happy to discuss details with you.
We do offer any holiday decor services, including Christmas tree installations, wreaths, or garlands. We do offer holiday decor centerpieces, which you can find on our website.
Please drop us a direct message on instagram DM / Facebook messenger / via our website for group event booking enquiries. Arrangements will be tailor-made and quotations will be provided accordingly.
請通過我們的網站在 instagram DM / Facebook messenger / 上直接給我們留言,以進行團體活動預訂查詢。 安排將量身定制,並相應地提供報價。
Delivery
Booking is request. We advise book 3 DAYS in advance. Students to arrive no earlier than 15 minutes for the workshop.
For local Hong Kong orders, our delivery service is provided by SF.
Yes, our minimum amount for delivery for a floral arrangement is $1000 (not including tax and delivery fee). If you wish to order something below our delivery minimum, you may call us to place an order for store pickup.
Our #1 goal is to have your art delivered as quickly as possible. We will deliver your order within the selected time frame in the checkout process. Please note for outerborough deliveries, our delivery time frame is from 9am – 5pm, as routes/traffic vary each day. Trust us it will be there 🙂
Yes! You will receive an email confirmation sent to your email address when the orders have been delivered.
我們暫時未有提供換貨服務。下單前要先看清楚啊!
Payment
We currently accept payment from all major credit card companies, including American Express. In addition, we accept payment from Paypal, and Bank transaction.
接受支票或ATM過數
支票內容:
收款人賬戶名稱:WONDERLAND ART HEALING LIMITED
Crossed Cheque or Bank-in should be made payable to
“WONDERLAND ART HEALING LIMITED”
收款銀行 Bank : DBS Bank (Hong Kong)
帳戶號碼A/C No: 478-002159114
SWIFT Code: DHBKHKHH
***請保留付款收據截圖以便記錄,如有問題可電郵 wonderland.arthealing@gmail.com,或致電 +852 55998934
Bad Weather Arrangements 惡劣天氣安排
When the Tropical Cyclone Warning Signal No. 1 is issued, all appointments remain as usual unless otherwise notified;
When the Observatory issues Tropical Cyclone Warning Signal No. 3, the confirmed appointments may be postponed or remain as usual depending on the actual situation. If you need assistance or change your appointment, please contact us directly;
When the Observatory issues the No. 8 warning/tropical cyclone warning signal No. 8 or above, all appointments will be postponed. Please contact us directly for arrangement;
When the Observatory replaces the tropical cyclone warning signal No. 8 or above with No. 3 2 hours before the appointment, guests can choose to attend the appointment as usual or postpone it. Please contact us directly.
當天文台發出一號熱帶氣旋警告信號,除非另行通知,否則所有預約均維持如常;
當天文台發出三號熱帶氣旋警告信號,視乎實際情況,已確認的預約有機會被延期或如常。如客人需要協助或更改預約,請直接聯絡我們;
如活動前3小時,天文台發出八號預警/八號或以上熱帶氣旋警告信號,所有預約均會順延,客人請直接聯絡我們以便安排;
當天文台在預約2小時前以三號取代八號或以上熱帶氣旋警告信號,客人可以選擇如常赴約或延期,請直接聯絡我們。
When the Observatory issued a yellow rainstorm warning signal, all appointments will remain as usual unless otherwise notified;
When the Observatory issued a red rainstorm warning signal, depending on the actual situation, confirmed appointments may be postponed or as usual. If you need assistance or change your appointment, please contact us directly;
When the black rainstorm warning signal is issued by the Observatory, all appointments will be postponed, please contact us directly for arrangement;
When the Observatory replaces the black rainstorm with red/yellow rainstorm 2 hours before the appointment Warning signal, guests can choose to attend the appointment as usual or postpone it, please contact us directly.
當天文台發出黃色暴雨警告信號,除非另行通知,否則所有預約均維持如常;
當天文台發出紅色暴雨警告信號,視乎實際情況,已確認的預約有機會被延期或如常。如客人需要協助或更改預約,請直接聯絡我們;
如活動前3小時,天文台發出黑色暴雨警告信號,所有預約均會順延,客人請直接聯絡我們以便安排;
當天文台在預約2小時前以紅色/黃色暴雨取代黑色暴雨警告信號,客人可以選擇如常赴約或延期,請直接聯絡我們。